Refund Policy
At Medsenso, customer satisfaction and product quality are our top priorities. We strive to ensure that all our diagnostic products meet the highest standards of performance and reliability. Please read our refund policy carefully to understand your rights and responsibilities.
Eligibility for Refunds
Refunds may be issued under the following conditions:
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The product received is damaged, defective, or incorrect
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The product has manufacturing faults verified by our quality team
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The product was not delivered as confirmed in the order
To be eligible for a refund, customers must notify Medsenso within 7 days of receiving the product and provide proof of purchase along with relevant images or documentation.
Non-Refundable Items
Refunds will not be issued for:
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Products damaged due to misuse, improper storage, or handling
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Opened or used diagnostic products where safety seals are broken (unless defective)
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Orders placed incorrectly by the customer
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Clearance or promotional items (if applicable)
Refund Process
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Contact our support team with order details and issue description
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Our team will review and verify the claim
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Once approved, refunds will be processed within 7–10 business days using the original payment method
Exchanges
If preferred, eligible products may be exchanged for replacements instead of refunds, subject to product availability.
Shipping Costs
Shipping fees are non-refundable unless the error occurred on our part (wrong or defective product).
Contact Us
For refund requests or questions, please contact:
Email: support@medsenso.com
Phone: +92 3145759682
Research & Development
At Medsenso, our R&D focuses on advancing diagnostic technology and enhancing healthcare solutions. We are committed to innovation and rigorous testing to deliver high-quality, effective tools for patient care.
Our Process
We bring science and innovation together
Advanced Research
Cutting-edge research in diagnostic technology to improve patient outcomes.
Innovation Focus
Developing breakthrough solutions that enhance healthcare delivery and accuracy.
Rigorous Testing
Comprehensive testing protocols ensure reliability and effectiveness of our solutions.
Quality Assurance
Committed to delivering high-quality, effective tools for superior patient care.
Our Values
At Medsenso, our core values are the foundation of our approach to medical diagnostic research and innovation
Innovation
Innovation is core to Medsenso. We are committed to advancing medical diagnostics with cutting-edge technology, developing solutions that enhance accuracy and efficiency.
Teamwork
At Medsenso, teamwork is the cornerstone of our success. We foster a collaborative environment where diverse talents unite to drive innovation and achieve common goals.
Sustainable
At Medsenso, sustainability is integral to our operations. We are dedicated to minimizing our environmental impact through eco-friendly practices and sustainable manufacturing processes.
Integrity
Integrity is fundamental to everything we do at Medsenso. We are committed to upholding the highest ethical standards, ensuring transparency, and delivering on our promises.
Excellence
We strive to surpass industry benchmarks by delivering superior diagnostic solutions, driven by precision, quality, and innovation.
Commitment
At Medsenso, our commitment is unwavering. We are dedicated to advancing medical diagnostics with integrity and passion, consistently delivering high-quality, innovative solutions.
Fast Growing Diagnostic Devices
Upgrade your diagnostics with Medsenso’s Bluetooth-enabled devices.Fast, accurate, and reliable. Trusted by healthcare professionals, our tools make testing easier, smarter, and more efficient.
Areas of Focus
Comprehensive diagnostic solutions for healthcare excellence
Diabetes Management
Advanced glucometers, glucose strips, and continuous glucose monitoring (CGM) systems for precise diabetes care.
Point-of-Care Testing
Comprehensive POCT devices and rapid diagnostic tests (RDTs) for immediate, accurate results at the point of care.
Diagnostic Equipment
Vein viewers, blood pressure apparatus, and essential diagnostic tools for comprehensive patient assessment.
Laboratory Supplies
High-quality glass slides, vacutainer tubes, and laboratory essentials for reliable diagnostic procedures.
Our Purpose
At Medsenso, our purpose is to transform global healthcare by pioneering advancements in diagnostic technology. We are dedicated to enhancing patient outcomes through the development of high-quality, reliable, and affordable medical devices. Our commitment to innovation and excellence drives us to continually improve our products and services, ensuring they meet the evolving needs of the healthcare industry. By leveraging cutting-edge technology and rigorous standards, we aim to make a meaningful impact on health worldwide, fostering better diagnostics and improved quality of care for all.